Refund & Cancellation Policy

1. Digital Product — Instant Delivery

Get Vetted Local reports are digital products delivered electronically via email immediately after purchase. Because our reports are generated and delivered instantly using real-time data from Google Maps, they are considered delivered at the time of purchase.

Your report includes a curated list of top-rated, vetted local service providers near your ZIP code, complete with ratings, reviews, contact information, hours of operation, and a location map.

2. When You're Eligible for a Full Refund

We will issue a full refund in the following situations:

• No qualifying providers found: If our system cannot find any service providers meeting our quality criteria (4.5+ star rating) within a reasonable radius of your ZIP code, you will receive a full refund automatically.
• Report not delivered: If you do not receive your report via email within 30 minutes of purchase (and it's not in your spam/junk folder), contact us and we will either re-send the report or issue a full refund.
• Duplicate purchase: If you accidentally purchased the same report twice (same ZIP code, same service category), we will refund the duplicate charge.
• Technical error: If a technical issue on our end prevented your report from being generated correctly, we will either regenerate the report or issue a full refund.

3. When Refunds Are Not Available

Because our reports are digital products delivered instantly, refunds are generally not available in the following cases:

• You received the report successfully but are unsatisfied with the number of providers listed. (Note: In areas with fewer qualifying providers, we include the best available options and clearly state this in the report.)
• You changed your mind after purchasing and receiving the report.
• A listed service provider's information (phone number, hours, etc.) changed after the report was generated. Our reports reflect real-time data at the time of purchase.

However, we understand that every situation is unique. If you feel your case warrants a refund not covered above, please contact us and we will review it on a case-by-case basis. Customer satisfaction is our top priority.

4. How to Request a Refund

To request a refund, please email us at:

Please include the following information in your email:

• Your name and email address used for the purchase
• The ZIP code and service category of your report
• The approximate date of purchase
• The reason for your refund request

We aim to respond to all refund requests within 48 hours. Approved refunds will be processed back to the original payment method within 5-10 business days, depending on your bank or credit card provider.

5. Promotional Code Purchases

If you used a promotional code (e.g., LOCAL10) for your purchase, any approved refund will be for the actual amount charged (the discounted price), not the original list price.

6. Cancellation

Because our reports are generated and delivered instantly upon purchase, there is no subscription to cancel. Each purchase is a one-time transaction for a single report. There are no recurring charges, hidden fees, or automatic renewals.

7. Free Resources

Our free resources (such as the Moving Checklist) are provided at no cost and do not require payment. If you signed up for a free resource and wish to stop receiving emails, you can unsubscribe at any time using the link at the bottom of any email.

8. Disputes & Chargebacks

We encourage you to contact us directly at [email protected] before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues quickly and fairly. Filing a chargeback without first contacting us may delay the resolution process.

9. Changes to This Policy

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to that transaction.

10. Contact Us

If you have any questions about this Refund & Cancellation Policy, or need assistance with a purchase, please don't hesitate to reach out: